Terms of Service

Last updated: August 12, 2026

1. Acceptance of Terms

By accessing, registering for, or using XEA (the "Service", "Platform", "we", "us") — including the web app, the Progressive Web App (PWA), and native iOS / Android distributions — you agree to be legally bound by these Terms of Service and our Privacy Policy and Cookie Policy. If you do not agree, you must not use the Service.

2. The Service

XEA is an AI-powered creative platform. The Service is organized into four studio modes ("realms"):

  • Marketing — AI image & video generation from product links and prompts, bulk creative generation, content calendar, scheduled posting (where enabled), and store-URL integration.
  • Designing — standalone design assets (logos, posters, illustrations, vector, 3D) without a store.
  • CGI / FX Lab — multi-clip timeline editor, CGI effects, "Director Polish" powered by Claude Sonnet 4.5, voiceover muxing, SFX overlays, and brand-frame compositing.
  • Movie Mode — long-form cinematic films (up to the duration permitted by your tier) planned by Claude Sonnet 4.5, with multi-shot Kling rendering, ElevenLabs narration, sidechain-ducked music, and ASS subtitles.

Cross-cutting features include:

  • Token-based usage ("XEA tokens") with automatic refunds on failed jobs
  • The Community feed (opt-in sharing) filtered by realm
  • The Weekend Top 20 leaderboard with weekly token rewards
  • The Creator Tipping system (paid tiers only)
  • Per-mode animated onboarding tours
  • Token Activity Ledger (full audit of every token credit and debit)
  • Scheduled email reminders at a user-chosen time
  • Integrations with select social platforms (subject to platform approval)

3. Account Eligibility

You must be at least 18 years old to use XEA. By registering, you warrant that the information you provide is accurate and that you are legally authorised to enter into this agreement. You are responsible for safeguarding your password and for any activity on your account. Brute-force attempts will trigger temporary account lockouts. You may not share an account, sell an account, or sub-license access.

4. Plans, Tokens & Free Tier

  • Free tier: a one-time allocation of XEA tokens. There is no monthly refresh. You may claim a one-time bonus extension from the Tokens page. After exhausting these tokens you must upgrade or purchase a token pack to continue generating.
  • Paid tiers (Starter, Premium, Pro, Platinum): monthly token allowances, advanced features, higher Movie-Mode duration caps, FX-Lab "Director Polish", voiceovers, and the ability to send tips on the Weekend Top 20 leaderboard (Pro & Platinum). Pricing and tier limits are shown on the Pricing / Subscription page and may be changed prospectively with notice.
  • Token packs: one-off purchases that top up your balance immediately.
  • Admin gifts: XEA staff may grant tokens or upgrade subscription tiers as part of marketing, support, or refund-substitute actions. Gifted tokens are subject to the same forfeiture rules as purchased tokens.
  • Automatic refunds: if a generation irrecoverably fails on our side, the tokens charged are automatically credited back to your balance and recorded in your Token Activity Ledger.

5. Payments & No-Refund Policy

Payments are processed via PayPal, Stripe (where active), and supported crypto channels (USDT, BTC, ETH, and others). All payments — subscription fees, token packs, tips, and any other paid feature — are final and non-refundable. Before any checkout you must explicitly confirm the "Non-Refundable" disclosure modal. Unauthorised chargebacks may result in account suspension and forfeiture of all balances.

6. Community Feed (User-Generated Content)

Sharing to the Community is entirely opt-in. By publishing a creation you grant XEA a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, display, and feature it within the Service (including the Weekend Top 20 carousel, realm-filtered tabs, and admin-curated moodboard). You retain ownership of your content. You may unshare or delete a post at any time from your "My community posts" page.

You must not share content that is unlawful, hateful, sexually explicit, infringing, deceptive, or that contains personal data of third parties without their consent. Posts are screened by an AI safety filter; flagged content is blocked or placed under review. Three or more user reports automatically remove a post pending admin review. XEA may remove any content at its sole discretion.

7. Weekend Top 20 & Tipping

Each Saturday at 00:00 (Europe/Nicosia) we automatically rank community posts created during the same Monday–Friday by total likes + comments (equal weight). The 20 highest-scoring posts per realm — and an overall combined ranking — are pinned to the public feed and become eligible to receive tips until Sunday 12:00 (Europe/Nicosia). The ranking is computed by automated software based on objective engagement metrics. Internal test / staff accounts are flagged exclude_from_public and cannot win. XEA admins may manually open or close the leaderboard window if operational circumstances require it; any such manual change is logged.

Tipping mechanics:

  • Only Pro and Platinum members may send tips.
  • Tips range from 5 to 500 XEA tokens per transaction.
  • You may not tip your own post.
  • 100% of the tipped amount is credited to the recipient's separate Earnings Balance. The recipient may withdraw any portion to their main token balance at any time.
  • XEA tokens (including tipped, earned, gifted, and withdrawn tokens) are in-app credits with no monetary value. They are not redeemable for cash, are not legal tender, and cannot be transferred outside XEA. They may not be sold, traded, or used as security.
  • Tips, like all payments, are final and non-refundable.
  • XEA reserves the right to void tokens and earnings obtained through abuse, fraud, automation, multi-accounting, or any violation of these Terms.

8. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose
  • Generate content that violates intellectual-property or publicity rights (including unauthorized deepfakes or impersonation of real people)
  • Produce sexually explicit, nude, hateful, violent, gore, terrorist, self-harm-promoting, or deceptive material
  • Generate political-disinformation, election-manipulation, or election-influence material
  • Misrepresent the AI origin of generated material where law requires disclosure
  • Attempt to reverse-engineer, scrape, jailbreak prompts, or otherwise interfere with the Service or its safety models
  • Create multiple accounts to circumvent the free-tier allocation, win the Top 20, accumulate tips, or evade a ban
  • Use Movie Mode, FX Lab voiceovers, or any cloning capability to impersonate any real person without their explicit consent
  • Resell access, tokens, earnings, voiceovers, movies, or any feature of the Service
  • Submit prompts, captions, overlays, scripts, or uploaded media that target minors in any way

8.1 Zero-Tolerance: Sexual Content — Immediate Permanent Ban

XEA exists to protect children. Any attempt to generate, upload, prompt, caption, narrate, voiceover, script, or share sexual, nude, pornographic, fetish, or otherwise sexually explicit content — across any studio (Marketing, Designing, CGI, Movie), any tool (image, video, composer, timeline, FX Lab, Movie planner, voiceover, comment, community caption), and through any field (prompt, title, text overlay, edit prompt, negative prompt, narration line, subtitle, music lyric) — triggers an immediate, permanent ban of your account.

There is no warning, no grace period, no tiered escalation, and no appeal. Your tokens, earnings balance, gifted balances, active subscription, referrals, and pending payouts are all forfeited without refund. We may preserve a record of the violating prompt, IP address, device fingerprint, and account identifiers for as long as is necessary to enforce this policy across re-registration attempts. We will cooperate with law enforcement where the attempt involves or appears to involve a minor.

Enforcement is automated and applies to admins-in-training, creators, paid subscribers, gifted accounts, and trial users alike. We are not an adult-content platform. If you came here looking for an adult-content generator, please close this tab.

9. AI-Generated Content & Moderation

Outputs from the Service are produced by machine-learning models provided by us and third-party vendors — including OpenAI, Anthropic (Claude Sonnet 4.5), Google Gemini, DeepSeek, Kling AI, ElevenLabs, Mubert, and Jamendo. We do not guarantee accuracy, originality, factual correctness, voice-likeness rights, music-license clearance for derivative use, or fitness for any particular purpose. You are solely responsible for reviewing outputs and obtaining any additional rights required before publishing them anywhere — including outside XEA.

Prompts, captions, titles, text overlays, narration scripts, voiceover transcripts, and uploads may be screened by automated moderation. As stated in §8.1, attempts to generate sexual content result in immediate permanent account termination. Other policy violations (hateful, violent, deceptive content, misuse of intellectual property, impersonation, or disinformation) may result in token forfeiture, suspension, or permanent termination of your account, at our sole discretion.

Voiceovers & voice cloning: if you upload a voice sample or use any cloning feature, you warrant that you own all rights to that voice or have the speaker's explicit, contemporaneous, written consent. We may require proof of consent before releasing renders.

10. Communications & Email Reminders

We send transactional emails (receipts, password resets, tip receipts, account-security notices, refund credits, ban / suspension notices, weekly leaderboard digests). These are sent for as long as you maintain an account, regardless of marketing preferences.

XEA also offers an optional Daily Email Reminder sent at a time you select in Settings. This replaces the legacy browser push-notification system, which has been retired. You can turn the daily email on or off at any time from the Settings page. Marketing emails (product news, announcements) may be opted out via the unsubscribe link in the email footer. Native-app push (Capacitor) is opt-in at install time and can be revoked from your OS settings.

11. Native App (PWA / Capacitor)

XEA is available as a Progressive Web App (PWA) and as native iOS / Android shells packaged with Capacitor. The native shells use the same backend and apply the same Terms. The Service is also subject to the App Store Review Guidelines and Google Play Developer Program Policies, and in case of conflict the stricter requirement applies. You are responsible for complying with your store-of-purchase terms when buying via in-app purchase channels (where offered).

12. Termination

You may close your account at any time from Settings. We may suspend or terminate your account, with or without notice, for violations of these Terms, abuse of the Service, fraud, unauthorized chargebacks, or where required by law. On termination, your tokens, earnings balance, referrals, and pending payouts are forfeited without refund. We may retain certain data as required by law (see Privacy Policy §7).

13. Disclaimers & Liability

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied. AI outputs may be inaccurate, hallucinated, or offensive — review every output before publishing. To the maximum extent permitted by law, XEA disclaims liability for indirect, incidental, special, consequential, or punitive damages (including lost profits, lost data, or reputational harm). Our total liability for any claim is capped at the amount you paid us in the 30 days preceding the event giving rise to the claim, or USD 50, whichever is greater.

14. Indemnification

You agree to defend, indemnify, and hold harmless XEA, its officers, employees, contractors, and vendors from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your content, your use of the Service, your violation of these Terms, or your violation of any third-party right (including IP, publicity, or privacy rights).

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced via email and/or an in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

16. Governing Law & Contact

These Terms are governed by the laws of Cyprus, without regard to conflict-of-laws principles. Where a consumer resides in the EU, mandatory consumer-protection rules of their habitual residence still apply. For questions, contact us at legal@xe-a.com.

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